GeneSpring > Support

GeneSpring Resources

GeneSpring extras for self-help with GeneSpring are available on this portal. Please check out our Workshops - Level I and Level II, Webinars, Demo Datasets, Video Tutorials and the Scripts libraries in addition to our FAQs and User Guides. You need to be registered to access these pages.

Contact Support

We can help you with GeneSpring support issues. You may use either option below to contact us:

Support Worldwide (except Japan)

US Region : 1- 800-227-9770 (Option 3, Option 5, Option 2)
Worldwide : 1-650-646-2770

To request support, you can also use this form.

Support for Japan

Phone: 0120-477-111 (Toll free)

Or use this form to tell us what you need help with and weʼll contact you soon.

Note: Advisory on End of Support for GX version 7
Support for GeneSpring GX version 7 has now ended. Please see the advisory here

User Guides

Installation guide
License activation guide