GeneSpring > User Guides > Manual License Activation

Manual License Activation

(GeneSpring 12.6 and above)

If auto-activation of the license(s) failed due to the inability to connect to our license server, you can get the license file(s) by manually activating GeneSpring, using the instructions given below:

  • Locate the manualActivation.txt file in the INSTALL_DIR/bin/license/folder. This file gets created and updated when you launch the application.
  • Go to
  • Enter your Order ID(s), upload the manualActivation.txt from the folder mentioned above, and click Submit. This will generate license file(s) which will be e-mailed to your registered e-mail address. If you are unable to access the website or have not received the file(s), please contact support with the topic Activation Failure, with manualActivation.txt as an attachment. We will generate the file(s) and send it to you.
  • Once you have got the license file(s), save the attachment(s) from your email, and place the file(s) in the INSTALL_DIR/bin/license/ folder. Do be careful to right-click on the file(s) and save it to your file system, rather than copying the contents of the file.
  • Now launch GeneSpring. This will activate your installation.

If GeneSpring fails to launch and/or produces an error, please contact support with the topic Activation Failure.