Frequently Asked Questions


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Q1. How can I set up the Floating License Server on my computer?

The GeneSpring Floating License Server must be installed, activated, and started before the GeneSpring desktop can be used on any client machine.
The Floating License Server holds the license and serves available licenses to the users.
Please download a copy of the Floating License Server from: http://lcosgens.cos.agilent.com/gsLicense/gsFloatingServer.html
 
Installing the Floating License Server on Windows 2000, XP, or 2003 Server:

  1. Download the Floating License Server installable zip file for windows.
  2. Unzip and extract to any location of your choice.
  3. Open the document named FloatingServer.htm and follow the installation instructions for the Windows platform.

Installing the Floating License Server on Linux:

  1. Download the Floating License Server installable zip file for Linux.
  2. Create a user called array on the target machine.
  3. The Floating LIcense Server will run by the array user.
  4. Unzip and extract to any location where array has permissions.
  5. Note that it is not advisable to install and run the Floating License Server as root.
  6. Open the document named FloatingServer.htm and follow the installation instructions for the Linux platform.

Installing the Floating License Server on Mac OS:

  1. Download the Floating License Server installable zip file for Mac
  2. Unzip and extract to any location of your choice
  3. Open the document named FloatingServer.pdf and follow the installation instructions for Mac platform.
Q2. How can I transfer the Floating License Server for GeneSpring from one machine to another?

If you would like to change the machine on which the Floating License Server is run, delete the installation folder from the existing machine and install the Floating License Server on the new system as described in Q1. Once you have installed the Floating License Server on the new machine, please contact GeneSpring Support for license activation.

Q3. I am unable to connect to the Floating License Server from a client machine. I am getting the message: 'No License Available'. What should I do?

The Floating License Server holds the license and serves a license (concurrent key) to each user based on availability. However, GeneSpring can be installed on many more systems than there are concurrent keys associated with the floating license. GeneSpring can only be used simultaneously by as many users as there are concurrent keys.
 
The error 'No License Available' is shown, if an additional user beyond the number of available concurrent keys is trying to start GeneSpring. For that user to be able to launch GeneSpring, one of the existing users has to shut down GeneSpring, which will release a concurrent key that can then be assigned to the new user by the Floating License Server.