Submitted by pradeep on Tue, 2011-01-25 15:45

This error appears if you are using the same Order ID to activate GeneSpring on two different systems.
GeneSpring has the 'Surrender' feature which is useful to transfer the Order ID from one system to another. To surrender an Order ID follow the steps below:

  1. Click Help in the main menu.
  2. Select License Manager.
  3. Click Surrender.
  4. Click OK.

The 'License has been surrendered successfully' message comes up. Now the same Order ID can be used on another system.