Please try the following instructions:

  1. Go to GeneSpring installation directory\app\msvc_redist\
  2. Run the following executable vcredist_86.ext (for 32 bit) vcredist_64.ext (for 64 bit)
  3. Delete all files in this folder: \bin\license\
  4. Launch GeneSpring.

If you are still unable to launch GeneSpring, please send the following files to GeneSpring Support (informatics_support [at] agilent [dot] com):

  • Recent log files from the 'logs' folder of the installation directory.
  • The compressed (zipped) \bin\license folder.

These files will help us in identifying why the error has occurred.